Terms and Conditions

Products

Please note that all products are handmade, by me and that variations in colour and texture are to be expected. Please also note that products are often made to order so there can be a 4-6 week waiting period on some items. Special commissions can take longer, depending on complexity.

If you have any questions about your order, about a product or you just want to know more about how my jewellery is made, please contact me.

Commissions

A non-refundable deposit will often be required for commissioned work. This is to cover design and material costs. This cost varies with the complexity of the piece and will be clearly discussed during the initial consultation.

The price quoted for any commission is only an estimate and can change at anytime. The client will be contacted if it becomes clear that the price will increase significantly.

I reserve the right to use any tools or stamps made by me, for your commission, for my own further work.

Hallmarking

To comply with regulations, all items made from precious metals are required to be hallmarked by an assay office if they are over a certain weight. I am resisted with the Goldsmiths Assay Office in London.

All pieces I sell that are over the weight have hallmarking included in the cost. items that are under the weight do not come with hallmarks as standard but can be hallmarked at cost if you require them. Please contact me about this.

For more information about hallmarking, please see the information on the website of the Goldsmiths Assay Office.

Renewing sentimental jewellery

I have had several commissions to do with renewing, reworking and refashioning a client’s sentimental jewellery into something that suits their style better. There are several potential tripping hazards with this process. I cannot be held responsible for any piece that fails hallmarking through the use of second hand gold, of unknown quality. I also cannot be held responsible for any damage that is caused to any stones that need to be removed from the old piece and incorporated into the new. I will take every precaution, but stones do have flaws, and they can be impossible to detect with the naked eye.